F.A.Q.
 

This page contains answers to common questions handled by our support staff, along with some tips and tricks that we have found useful and presented here as questions.

• Internet Problems
• Will adding memory improve Web browsing?
• Computer will not turn on
• How do I backup?
• Virus Protection Up to Date?

Check:

• Cable: Plugged in?
• Router: Are all lights on?
• Modem: Are all lights on?

Call your Internet Service Provider:

• AT&T/SBC: 1 (877) 722-3755
  http://help.sbcglobal.net/
• Covad:
  DSL Customer Support:
  1 (888) 642-6823
  T1 TeleXtend hotline:
  1 (866) 339-2887
  http://www.covad.com/support/index.shtml
• Cable
  • Comcast 1 (888) 262-6300
  • http://www.comcast.com/Support/
• Satelite
  • DirecWay/HughesNet: 1(877)438-3758
• Wireless
  • Sonic.Net: 1 (707)547-3400

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    Will adding memory improve Web browsing?

Internet browsing speed depends on several factors, including your modem connection speed, traffic on the site you're visiting, and the components in your system. You will probably notice the biggest improvement from additional RAM if you are viewing or working with large files such as photos, digital audio, and video.

• Is it plugged in?
• Is the power strip or surge protector on and power light on?
• Is the case main power switch set to on position? (This is a rocker switch located on the top-back of the main computer case On = 1, Off=0.)

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Backing up can be a simple task. Simply copy and paste your important files onto one of the following.

• CD
• DVD
• External Hard Drive
• Thumb Drive

It is important to store your backup in a safe place ... such as a safe deposit box.

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• Check bottom-right tray on screen for program information.

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